Frequently Asked Questions

Find answers to common questions about our services

Free Estimates

  • Yes, we offer free estimates for homeowners considering exterior remodeling projects. We believe in providing transparent pricing and expert recommendations at no cost to you, as an investment in earning your business.

  • Our free estimates include an on-site evaluation, professional recommendations, and a detailed proposal outlining the scope of work, materials, and pricing for your project.

  • In most cases, our estimates are free. However, if a project requires extensive diagnostics, specialized inspections, or engineering reports, there may be a charge. Additionally, if the inspection is being conducted for the purpose of a real estate transaction or closing of a house sale, a fee may apply. If any charges are necessary, we will discuss them with you upfront before proceeding.

  • You can schedule an estimate by calling us, filling out a request form on our website, or reaching out via email. We'll coordinate a time that works best for you.

  • The time can vary depending on the scope of your project, but most on-site evaluations take about 30-60 minutes. We aim to provide a written estimate promptly after our visit.

  • No, our estimates come with no obligation. We provide them to help you make an informed decision about your project.

Insurance Claims

  • Yes, the initial inspection is at no cost to the homeowner. However, please note that meeting with adjusters, performing inspections, and negotiating with the insurance company on your behalf may incur charges for time and resources expended. These services are based on the amount of time and resources dedicated to assisting with your claim.

  • We can help by identifying damages, locating materials, reviewing the scope of work needed, providing the cost to perform repairs. However, to determine what your policy actually covers requires a licensed public adjuster with knowledge of your policy language or your agent/adjuster of your carrier to determine coverages. We can collaborate with you and any public adjuster involved to ensure you are properly indemnified. After that, you are welcome to contract us to perform approved repairs on your claim!

  • Wind and hail can cause significant damage to your roof, siding, and gutters, even if it's not immediately visible. Over time, hail impacts can weaken materials, leading to leaks, reduced energy efficiency, and decreased home value. Addressing hail damage early helps protect the long-term integrity of your home.

  • Unrepaired storm damage can lead to water infiltration, mold growth, and structural issues. It can also make it harder to sell your home, as potential buyers and home inspectors may flag unrepaired damage. A properly maintained exterior helps retain your home's value and ensures it remains protected against future weather events.

  • Many insurance carriers are tightening their policies on wind and hail damage claims. Some changes include:
    - Stricter guidelines for what qualifies as 'functional' versus 'cosmetic' damage.
    - Shortened claim filing deadlines, sometimes as little as six months to a year after a storm.
    - Higher deductibles specifically for wind and hail damage.
    - Increased exclusions or limitations based on roof age and condition.

    Because of these changes, it's crucial to act quickly if you suspect storm damage and understand your policy's terms.

  • We always aim to verify the legitimacy of a claim before moving forward. Our process includes:
    - A thorough inspection using industry-standard guidelines to assess damage.
    - Thermal imaging and other advanced tools to identify underlying issues.
    - A review of your policy details to understand coverage limitations.
    - Honest recommendations—if we don't see enough damage to warrant a claim, we'll tell you upfront instead of wasting your time with a denied claim.

  • Yes! Many storm-related issues, like shingle bruising, granule loss, or small cracks, are not immediately obvious but can still compromise your roof's lifespan. A professional inspection can determine if a claim is warranted.

  • Document everything - Take photos of any visible damage or signs of leaks.
    Check your policy - Understand your coverage and any time limits for filing claims.
    Schedule an inspection - We can assess the damage and help determine if filing a claim is appropriate.
    Act quickly - Delaying could result in denied coverage if the deadline to file passes.

Roofing

  • Common signs include missing or curling shingles, leaks, dark streaks from algae, and granules in gutters. If your roof is over 20 years old, it may be time for an inspection.

  • We offer asphalt shingles, metal roofing, and composite roofing options tailored to your needs and budget.

  • The average home usually takes 1 day to complete. However, the larger, steeper and more complex the roof structure, the longer it takes. As a general range, 1-3 days. More advanced materials can add even more to the timeline.

  • Project timelines depend on material availability, existing customer queues, weather conditions, and permit issuance by local municipalities. We strive to complete installations as efficiently as possible while ensuring quality workmanship.

  • All our Owens Corning Duration roofs come with a lifetime material warranty, 50 years non-prorated, with a manufacturer-backed 10-year workmanship warranty for peace of mind. Even if we make a mistake, Owens Corning will cover it.

  • Yes, we can install a roof in the winter if it's an emergency, but it's not ideal. In colder temperatures the material is not as flexible and the roof may not seal properly until the spring, when temperatures begin to rise. The best time for installation is during the spring, summer, or fall when conditions allow for proper sealing and adhesion of roofing materials.

  • Roofing prices are tied to the petroleum market, making them dynamic and ever-changing. We can reliably project pricing for 30-60 days, but in times of catastrophic events across the country, material costs can fluctuate even more rapidly.

  • Yes, Exterior Echelon, Inc. is fully licensed, insured, and bonded. We are also certified by the manufacturers we work with. Not all roofers have manufacturer certifications or have their workmanship backed by the manufacturer, but we do. This certification speaks to our professionalism and ensures that our customers receive the highest quality installation with manufacturer-supported warranties.

Roofing Installation

  • Proper preparation is crucial for a smooth roofing project. Here are some steps homeowners should take:
    - Clear Driveways and Surrounding Areas: Move vehicles from the garage or driveways, into the street so you may have access to them during the project and move furniture and lawn ornaments away from the work zone to allow crews access and prevent potential damage from falling debris.
    - Secure Fragile Items Inside the Home: Vibrations from roof work can shift wall-mounted pictures, mirrors, and shelves.
    - Cover Items in the Attic: Dust and debris may fall into the attic space during installation, so covering stored items can help protect them.
    - Inform Neighbors: Let your neighbors know about the project timeline so they can prepare for any noise and activity around the property.
    - Mow the Lawn: Short grass makes it easier to clean up nails and roofing debris after the project is completed.
    - Ensure Pets and Children Stay Safe: Construction zones can be hazardous, so it's best to keep children and pets away during the project.

Structural Considerations

  • Uneven rafters and a dropped ridge board are often signs of a more serious structural issue. This typically happens due to poor original engineering or pre-existing issues with the roof framing. Over time, the rafters can shift or settle, causing them to drop and misalign the ridge board. While many homeowners may not realize it, this settling can also push the walls outward, contributing to the overall unevenness. The walls being pushed out is a common but overlooked result of this kind of roof movement.

    Unfortunately, this is usually not an easy fix. It typically requires stabilization of the roof structure rather than a simple adjustment. Properly addressing the issue often involves reinforcing the rafters, ridge board, or the walls. A licensed and insured structural engineer's expertise is required to make these repairs. The engineer will assess the damage, design the necessary repairs, and ensure the structural integrity is restored. Without proper professional intervention, attempting to correct the issue on your own could lead to further damage or incomplete repairs.

    If you're seeing uneven rafters or a dropped ridge board, it's important to consult a licensed and insured structural engineer to ensure that the roof is properly stabilized and the underlying issues are addressed.

  • Waviness in plywood can occur if the material has been compromised or if it's not the right thickness for the span it needs to cover. Plywood that is too thin or not strong enough for large spans between rafters may begin to sag or warp over time. This can create the appearance of waviness as the plywood struggles to support the weight and pressure placed on it.

    Additionally, if the plywood has been exposed to moisture or has experienced damage (like from improper storage or installation), it can weaken and cause the surface to bend or ripple. As the plywood sags, it may no longer provide the necessary support for your roof structure, which could lead to further issues down the road, such as leaks or structural instability.

    If you notice waviness in the plywood, it's important to have it inspected to determine whether it needs to be reinforced or replaced. A contractor can assess the condition of the plywood and recommend the best course of action to ensure your roof remains stable and secure.

Post-Installation Considerations

  • This occurs when the perimeter edges of plywood decking appear bulged or raised after a roof replacement. It is caused by pre-existing moisture exposure that led to swelling or delamination over time.
    - Detection Challenges: It is impossible to detect this issue before or during installation without prior knowledge of its existence. The old roofing materials obscure any underlying decking imperfections.
    - Seasonal and Daily Visibility: Picture framing is typically only noticeable for a few weeks a year during certain times a day, usually in late fall, winter and early spring, depending on the position of the sun and the orientation of the house in relation to its path. The changing angles of sunlight highlight subtle decking imperfections that are otherwise invisible.
    - Warranty Status: This is not a warrantable issue, as it is related to the pre-existing condition of the home's structure rather than the roofing materials or workmanship.

    If you notice picture framing on your roof, be assured that it does not impact the performance or lifespan of your new roof. However, if you wish to address it, the only solution is to replace the affected plywood decking, which would need to be done at an additional cost.

    Picture Framing

    Picture Framing

  • Granule loss after installation is completely normal. During the roofing process, shingles are handled and walked on, which can cause some granules to dislodge. This does not affect the performance or longevity of your roof, as shingles are manufactured with excess granules.

  • Yes, slight waviness in new shingles is normal, especially if they were installed in cooler temperatures. This happens because the shingles have not yet fully conformed to the roof deck. Once the weather warms up, the shingles will settle and lay flat.

  • Many manufacturer warranties offer transferability, but specific terms vary. Some warranties allow a one-time transfer to the new homeowner, while others may require a fee or registration within a certain timeframe. If warranty transfer is important to you, let us know, and we can provide the details for your specific roofing system.

Roofing Service & Maintenance

  • We recommend homeowners perform an annual inspection from the ground, looking for visual irregularities such as damaged, lifted, or missing shingles. If anything appears out of place, a professional inspection should be scheduled. As the roof gets older, you may want to set-up professional inspections and services to make sure everything is in working order.

  • We understand that with an exterior project being a significant investment, our customers become acutely aware of any potential water infiltration. It's natural to assume that any new issues are related to the recent work. However, in our experience, coincidental issues with other areas of the home—unrelated to our work—can pop up after a project. For example, we've seen situations where water dispensers in refrigerators, leaking water jugs in the pantry, or a leaking toilet base or shower drain were mistakenly thought to be related to the exterior work. These types of issues can sometimes be confused with roof or exterior leaks. We recommend thoroughly checking all potential sources of water infiltration to ensure that the problem isn't related to something else in the home.

    Whether or not the roof is new or old, before calling for an inspection, you can take steps to determine whether the leak originates from the roof or another source.
    - Check humidity levels in the home and attic: High indoor humidity can lead to condensation issues that mimic leaks, sometimes referred to as 'attic rain'. Look for moisture buildup on windows, attic sheathing and metal components such as electrical conduit.
    - Inspect attic space for frost on metal components and underside of plywood: If you see frost on nails, pipes, or venting, it may indicate excessive humidity rather than a roof leak.
    - Check HVAC components: Faulty or poorly sealed HVAC systems can contribute to excessive moisture buildup in the attic, leading to frost or condensation on the attic surfaces.
    - Examine recessed lighting, light fixture boxes, conduit and attic access panels: Unsealed seams and cracks around fixtures can allow moisture to enter the attic, contributing to condensation. Sealing these gaps and ensuring proper insulation can help mitigate this issue.
    - Rule out plumbing leaks: Inspect toilets, sinks, and water supply lines for slow leaks that may be running inside walls or onto ceilings.

    If after checking these areas you still suspect a roofing issue, it's best to schedule a professional inspection.

    Attic Rain

    Attic Rain

Siding

  • Siding serves as the first line of defense for your home, protecting it from the elements. Over time, old or damaged siding can lead to moisture infiltration, decreased energy efficiency, and an unappealing exterior. Replacing your siding can improve your home's curb appeal, increase its energy efficiency, and safeguard its structure from costly water damage.

  • Signs that it's time to replace your siding include:
    - Cracked, warped, or rotting panels
    - Peeling or chipped paint
    - Fading or discoloration
    - Increased energy bills (indicating poor insulation)
    - Frequent repairs or maintenance
    - Mold, mildew, or water damage around the siding

    If you notice any of these issues, it's best to schedule an inspection with a professional to assess whether replacement is needed.

  • At Exterior Echelon, Inc., we offer a variety of siding options to fit your style and budget:
    - Vinyl Siding: Low maintenance, durable, and available in a wide range of colors.
    - Fiber Cement Siding: Known for its durability, fire resistance, and realistic wood look.
    - Wood Siding: Classic and beautiful, but requires more maintenance.
    - Engineered Wood Siding: Offers the look of traditional wood with added durability and less upkeep.
    - Metal Siding: Provides modern aesthetics with excellent weather resistance.

  • Both vinyl and fiber cement siding offer excellent protection for your home, but they each have distinct advantages:
    - Vinyl Siding: Lightweight, easy to install, and very low maintenance. It comes in a variety of colors and styles but can be prone to fading or cracking in extreme weather.
    - Fiber Cement Siding: Heavier and more durable, offering a longer lifespan and better resistance to weather, fire, and pests. It can also be painted to your desired color, though it requires more upkeep than vinyl.

  • Yes, it can! Siding and underlayment play a significant role in your home's insulation. Properly installed, high-quality siding (like insulated vinyl or fiber cement) can help reduce heat loss and drafts in the winter and keep your home cooler in the summer, leading to lower energy bills. However, individual results may vary.

  • The lifespan of your siding depends on the material:
    - Vinyl Siding: 20-40 years with proper care
    - Fiber Cement Siding: 30-50 years with proper care and minor maintenance
    - Wood Siding: 15-40 years, depending on maintenance
    - Engineered Wood Siding: 25-40 years with proper care and minor maintenance
    - Metal Siding: 40-70 years with proper care

    Regular maintenance, including cleaning and inspections, can help extend the life of your siding.

  • The cost of siding replacement depends on the material, the size of your home, and the complexity of the installation. On average, vinyl siding is the most affordable option, while fiber cement, wood, and metals can be higher in cost. We provide free estimates to help you understand the cost for your specific project.

  • Yes, replacing your siding can significantly increase your home's curb appeal and resale value. It's one of the most cost-effective home improvement projects, with an average return on investment (ROI) of over 70%. A fresh, updated exterior can make your home more attractive to potential buyers.

  • The timeline for siding installation varies depending on the size of the home and the type of siding. On average, it takes 1-2 weeks for a standard residential home, but we'll provide you with a clear timeline before starting the work.

  • Yes, we offer warranties on our siding installations and the materials we use. Specific warranty details vary by material type, so we'll review the coverage with you before we begin the project.

  • The best way to care for your siding is by cleaning it regularly. We recommend reviewing the respective manufacturers' suggestions, which often include washing your siding at least once a year to remove dirt, grime, and any algae or mildew buildup. Inspect caulking for any cracks, and touch up paint (if applicable). Avoid using high-pressure washers, as they can damage the siding. We also suggest an annual inspection to catch any issues before they become major problems.

Post Installation Considerations (Siding)

  • Siding, new or old, may appear wavy, especially from certain vantage points, typically when looking 'down the wall' from one end to the other, but this is usually a normal occurrence and not a sign of a structural issue. Materials that are nailed tightly to the wall, such as fiber cement or engineered wood siding, are more susceptible to this effect. These types of siding tend to follow the contours or waves of the exterior sheathing beneath them, especially if the sheathing has minor imperfections or slight warping.

Gutters

  • Gutters protect your home from water damage by directing rainwater away from the roof, siding, and foundation. Without gutters, water can pool around your foundation, leading to erosion, basement flooding, and costly structural issues. Properly installed gutters keep your home safe and maintain its structural integrity.

  • You may need gutter replacement if you notice:
    - Cracks or holes in the gutters
    - Sagging or improperly aligned gutters
    - Peeling paint or rust
    - Water damage around the foundation or basement flooding
    - Frequent clogging despite regular cleaning

  • We offer several types of gutters to suit your needs:
    - Aluminum K-Style Gutters: Seamless, most common, modern look with various colors and efficient water flow.
    - Half-Round Gutters: Sectioned, traditional design, perfect for older homes.
    - Copper Gutters: Seamless or sectioned, K-Style or sectioned half-round. Elegant and durable, developing a patina over time.
    - Steel Gutters: Heavy-duty and long-lasting, ideal for extreme weather.

  • Yes, cleaning your gutters is essential to prevent clogs. We recommend cleaning at least twice a year—once in spring and once in fall. If you have a lot of trees or debris around your home, more frequent cleaning may be needed.

  • Seamless gutters have no joints or seams with the exception of corners and end caps, which reduces the likelihood of leaks. They are custom-made on-site to perfectly fit your home, making them more efficient and low-maintenance. Fewer seams also mean fewer spots for debris to accumulate.

  • The cost depends on the material, size of your home, and installation complexity. Aluminum gutters are typically the most affordable, while copper gutters are more expensive. We offer free estimates to give you an accurate price based on your project.

  • Yes! Gutter guards help prevent debris from clogging your gutters, reducing the need for frequent cleaning. We offer various types, including mesh, screen, and solid covers, to suit your needs and budget.

  • The lifespan of gutters varies by material:
    - Aluminum: 20-30 years
    - Copper: 50+ years
    - Steel: 20-50 years
    Proper maintenance can extend their lifespan.

  • Yes, gutters help direct water away from your home's foundation. This prevents water from pooling around your home, which can cause erosion, cracks, and flooding in the basement.

  • Overflowing gutters are usually caused by blockages or improper alignment. Clean the gutters to remove debris, or call a professional to inspect for any damage or misalignment that may need repair.

  • Yes, new gutters can enhance your home's curb appeal. They come in various colors and styles that can complement your home's exterior. Seamless gutters, in particular, offer a sleek and modern look.

Post Installation Considerations (Gutters)

  • Gutters may appear crooked, but this is typically due to their intentional pitch, which is designed to direct water flow towards the downspouts for proper drainage. Unlike older installations where gutters were often installed in a more level position, modern gutter systems are pitched slightly to ensure water flows efficiently and doesn't pool.

    This pitched installation is normal and required by code to prevent water from standing in the gutters, which could lead to overflow, rusting, or other issues over time. The longer the gutter, the more pronounced this effect can appear, especially when viewed from certain angles. This slight slope is essential for the gutters to function properly and protect your home.

    If the gutters appear extremely uneven or sagging beyond the intended pitch, it may be a good idea to have them inspected to ensure they are installed correctly and functioning as they should.

Gutter Guard

  • Gutter guards are protective covers that prevent leaves, twigs, and other debris from entering your gutters. They help reduce the frequency of gutter cleaning and prevent clogs that can lead to water overflow and damage. If you live in an area with many trees or experience heavy rainfall, gutter guards can be a great solution to maintain efficient water flow and protect your gutters from buildup.

  • We offer several types of gutter guards, each with their pros and cons depending on the tree types around your home:
    - Guards: These guards feature a fine mesh screen that allows water to flow through while blocking larger debris like leaves and twigs. They're great for homes surrounded by deciduous trees with larger leaves, but they may not be as effective for homes with pine needles or smaller debris.
    - Screen Guards: Made from a more rigid metal screen, these guards block leaves and debris from entering the gutters. They work well in areas with moderate debris but can still allow smaller particles like pine needles to get through.
    - Solid Covers (Leaf Guards): These covers allow water to flow over the top while directing debris off the side. They are very effective at keeping out leaves and larger debris but can sometimes have difficulty with smaller particles like pine needles or helicopters from maple trees.
    - Reverse Curve Guards: These guards have a curved design that encourages water to flow into the gutter while pushing leaves and debris off the edge. They're a good choice for homes surrounded by large trees but can sometimes be prone to clogging with smaller debris, such as pine needles or seeds.

  • The best gutter guard for your home depends on the types of trees surrounding your property:
    - Deciduous Trees (e.g., oak, maple, birch): Mesh or screen guards are usually a good fit since they block larger leaves and debris effectively.
    - Pine Trees: Reverse curve or solid covers may work best, but keep in mind that pine needles can still sometimes find their way into the gutters.
    - Flowering Trees or Trees with Small Debris: For trees that produce smaller debris like seeds or flowers, solid covers or reverse curve guards may be the most efficient, though they may need occasional maintenance.

  • Pros:
    - Reduced maintenance: Gutter guards keep out most debris, reducing the need for frequent cleaning.
    - Prevent clogs: By blocking debris, gutter guards help maintain proper water flow, preventing clogs that could cause water damage to your home.
    - Long-term savings: Fewer cleanings and repairs can save you money over time.

    Cons:
    - Upfront cost: Gutter guards are an investment, and depending on the system, the initial cost may be higher than traditional gutters alone.
    - Not 100% maintenance-free: While they reduce debris buildup, gutter guards still require occasional cleaning, especially if fine debris or smaller leaves get through.
    - Effectiveness varies: Different types of gutter guards work better in certain environments, so it's important to choose the right one for the types of trees around your home.

Windows

  • Replacing old or inefficient windows can significantly improve your home's energy efficiency, reduce noise, and enhance curb appeal. New windows provide better insulation, which can lower your heating and cooling bills. They also reduce drafts, help maintain indoor comfort, and may offer better protection from the elements.

  • We offer a variety of window types, each designed to fit different aesthetic preferences and functional needs:
    - Double-Hung Windows: These windows have two sashes that move up and down. They're easy to clean and provide excellent ventilation.
    - Casement Windows: Hinged on one side, casement windows open outward like a door. They offer great ventilation and can be more energy-efficient because they seal tightly when closed.
    - Slider Windows: These windows slide horizontally to open. They're great for areas with limited vertical space and offer easy operation.
    - Awning Windows: Hinged at the top, these windows open outward. They're excellent for allowing ventilation while keeping rain out.
    - Bay and Bow Windows: These windows project outward from the wall, creating a spacious, elegant look. They can be used to add character to your home and bring in more natural light.
    - Picture Windows: Large, fixed windows that offer an unobstructed view of the outdoors, perfect for spaces where you want to showcase the view without opening the window.

  • Energy-efficient windows provide better insulation, which can reduce your heating and cooling costs. They are designed with features such as double or triple glazing, low-emissivity (Low-E) coatings, and gas fills between panes to reduce heat loss and minimize drafts. Energy-efficient windows also help maintain a consistent indoor temperature, improve comfort, and reduce your home's carbon footprint.

  • Signs that it's time to replace your windows include:
    - Drafts: If you feel drafts around the window frame, your window seals may be broken or worn.
    - Condensation between panes: This indicates a failure in the seal of the window, allowing moisture to get trapped.
    - Difficulty opening/closing: Windows that are hard to operate may need to be replaced for safety and functionality.
    - Cracks or damage: Cracked or broken windows pose a security risk and should be replaced.
    - High energy bills: If your heating and cooling costs are higher than usual, your windows may not be providing adequate insulation.

  • We offer windows in several materials to suit your needs:
    - Vinyl: Low-maintenance, durable, and energy-efficient, vinyl windows are an affordable option that provides good insulation.
    - Wood: Wood windows offer a classic, traditional look and excellent insulation. They require more maintenance to prevent rot but are ideal for aesthetic appeal.
    - Fiberglass: Extremely durable and energy-efficient, fiberglass windows are low-maintenance and resistant to warping and fading.
    - Aluminum: Lightweight, sleek, and modern, aluminum windows are resistant to corrosion but may not offer as much insulation as other materials.

  • The lifespan of your windows depends on the material and maintenance. On average:
    - Vinyl Windows: 20-40 years
    - Wood Windows: 30-50 years, with proper care
    - Fiberglass Windows: 40+ years
    - Aluminum Windows: 20-30 years
    Regular maintenance and inspections can help extend their life.

  • The cost of window replacement depends on factors such as window type, material, size, and the number of windows being replaced. Vinyl windows are typically more affordable, while wood and fiberglass options tend to cost more. We provide free estimates to give you an accurate cost based on your specific project.

  • Yes, new windows can increase the value of your home. They improve energy efficiency, enhance the appearance of your home, and provide better functionality. Homebuyers often look for homes with updated windows, making it a great investment if you're looking to sell.

  • Choosing the right window style depends on your home's design, your personal preferences, and your needs for ventilation and light. We can help you select the best options based on:
    - The architectural style of your home
    - Your desired level of ventilation
    - The view you want to create
    - Your budget
    We offer a wide variety of window styles and materials to complement any home.

  • Yes, we offer professional window installation. Our team has the expertise to ensure your new windows are installed properly for maximum performance, energy efficiency, and aesthetics. We also handle the removal of old windows and proper disposal.

  • We can install windows in both existing homes and new builds. Whether you are upgrading the windows in your current home or building a new one, we will ensure your windows are properly fitted and securely installed.

Post Installation Considerations (Windows)

  • It's not uncommon for new windows to feel drafty right after installation, but it's often a temporary sensation. This can happen because your new windows are designed to be much tighter than older ones, which reduces the overall air leakage. However, when outside pressure (like wind or temperature changes) is trying to balance with the interior pressure, it can direct air through smaller, tighter spaces in the frame. This phenomenon can cause a slight draft until the air pressure equalizes.

  • If you're noticing more condensation on your new windows than you did with the old ones, there are a few possible reasons for this. One major factor could be that your home is now tighter and more energy-efficient, which is great for reducing heating and cooling costs. However, this also means that moist air doesn't escape as easily, causing it to build up indoors. As the indoor air comes into contact with the cooler window surface, condensation forms. The tighter your home, the more moisture can become trapped inside, leading to higher humidity levels and more noticeable condensation on your windows.

Cancellation Policy

  • Yes, we at Exterior Echelon, Inc. realize that things happen that can be unexpected. Our policy states that either party (you or Exterior Echelon Inc.) can cancel the contract at any time by providing 14 days' written notice.

  • Yes. If you, as the homeowner, cancel the contract, you agree to pay for:
    - Any non-stock materials that have been ordered.
    - Any work performed up until the cancellation date.
    - Any non-refundable deposits or other costs incurred.
    - Permit fees paid or committed to the project.
    - A minimum administrative fee of $500 to cover administrative costs.

  • If Exterior Echelon Inc. cancels the contract, the $500 administrative fee is waived, and you will only be responsible for materials ordered, permit fees, and work completed up to the cancellation date.

  • Payment for any owed costs is due within 10 days of the cancellation notice.

  • No. You will not be charged for any work that has not been completed or for materials that have not been ordered.

  • No. The cancellation policy does not apply to insurance-related projects.

Financing

  • Yes, we always aim to offer financing options to help make your project more manageable. We work with reputable lenders to provide flexible payment plans that fit your budget.

  • Financing options may include low-interest plans, deferred payments, or fixed-term loans, depending on the lender's offerings and your credit approval. Specific terms will be discussed based on your project and financial needs.

  • We'll guide you through the application process with our financing partners. Typically, this involves a simple online or in-person application, and approval decisions are often made quickly.

  • We always aim to offer financing, but availability may vary if we are transitioning between lenders to ensure the best options for our customers. If adjustments are needed, we will work with you to explore the best possible solutions.

  • Yes, most financing options require a credit check, as approval is based on the lender's criteria. However, we can explore different plans based on your financial situation.

  • In most cases, financing can be used for roofing, siding, gutters, windows, and other exterior remodeling projects. We'll confirm eligibility based on your specific project and lender requirements.

Still have questions?

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